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Refund Policy

IllustraIA is a digital platform powered by artificial intelligence, providing on-demand generation of text, images, videos, audio, and other digital content.

Because our services are digital, intangible, and executed immediately, this Refund Policy defines clear and transparent rules in accordance with applicable consumer protection laws and best practices for SaaS platforms.

1. Acceptance of This Policy

By purchasing any plan, credits, or subscription on https://illustraia.com/, you confirm that you have read, understood, and agreed to this Refund Policy.

2. Nature of the Service

IllustraIA services are:

  • Digital and intangible

  • Delivered instantly after payment confirmation

  • Executed on demand using computational resources and third-party AI APIs

Once the service is used, resources are irreversibly consumed, making the service non-returnable after usage.

3. Right of Withdrawal (Cooling-Off Period)

Where applicable by law, users may request a refund within 7 (seven) calendar days of purchase only if the service has not been used.

✅ Refunds may be granted if:

  • The request is made within 7 days of purchase and

  • No credits, generations, downloads, or features have been used.

❌ Refunds will not be granted if:

  • Any AI generation has been performed (text, image, video, audio, etc.);

  • Credits were partially or fully consumed;

  • Platform access logs show functional usage.

4. Credits, Plans, and Subscriptions

4.1 Credit Packs

  • Unused credits may be eligible for a refund within the legal period.

  • Used or partially used credits are non-refundable.

4.2 Subscriptions

  • Subscriptions may be canceled at any time to prevent future charges.

  • Amounts already paid are non-refundable if the service has been used.

  • Access remains active until the end of the billing cycle.

5. Technical Issues

If a user experiences a verified technical failure caused by IllustraIA, such as:

  • Complete platform unavailability;

  • Persistent system errors preventing service use;

  • Unresolved faults confirmed by our support team;

IllustraIA may, at its discretion:

  • Provide compensatory credits, or

  • Issue a partial or proportional refund, when justified.

6. AI Output Disclaimer

The user acknowledges that:

  • AI-generated content may vary in quality and style;

  • There is no guarantee of perfection, originality, or suitability for a specific purpose;

  • Dissatisfaction with generated content does not constitute a service defect, provided the platform operates correctly.

7. How to Request a Refund Review

Refund requests must be submitted to:

📧 Email: support@illustraia.com
(using the same email associated with the account)

Required information:

  • Full name

  • Registered email address

  • Order or transaction ID

  • Reason for the request

Incomplete or non-compliant requests will be automatically denied.

8. Review and Processing Time

  • Requests are reviewed within up to 7 business days;

  • Approved refunds are issued using the original payment method;

  • Processing times depend on the payment provider (card issuer, bank, etc.).

9. Abuse Prevention

IllustraIA reserves the right to deny refunds and suspend or terminate accounts in cases of:

  • Abuse of the refund system;

  • Fraudulent activity or chargeback manipulation;

  • Repeated refund requests after service usage;

  • Violation of our Terms of Use.

10. Final Considerations

This Refund Policy is designed to protect both users and the sustainability of the platform. In the event of a conflict, applicable consumer protection laws shall prevail.