Términos de servicio
HOW THIS PLATFORM WORKS
We have done our best to reduce and simplify our platform rules. Therefore, we have separated the most important points for you below, which can also be read in a very complete and detailed way in the Terms of Service further below.
Moreover, we are always available to answer any questions you may have via the website illustrai.com and by email at support@illustraia.com. Platform users can also use the customer service chat. For Enterprise companies, we have dedicated support that responds via WhatsApp and email when necessary.
1) What do we do?
Illustra AI consists, but is not limited to, a platform that optimizes the routine of content creation and work processes, as well as automates tasks, through AI assistants. All available services and products can be consulted, before subscribing, on our website.
2) Is the use of our platform paid?
Illustra AI has free features and paid plans. Each plan includes a monthly quota of fast messages, advanced messages, and credits, as detailed on the page illustrai.com/pricing. These credits can also be purchased separately, have a validity of 12 (twelve) months, and can be used in specific features on the platform.
3) Can these conditions be changed?
Our Terms of Service may change, but you will always be able to access the most updated version on our platform. Furthermore, if we are going to take any action that the law requires your authorization, you will receive prior notice so you can accept or refuse.
4) What happens to personal data?
We have a Privacy Policy that sets out what we do with your personal data. It is very important that you read and understand this document too!
5) What is the content of the Terms of Service?
The Terms of Service below are divided as follows to make it easier for you to find information:
Date of Availability of the Text;
Explanation of Technical Terms or in a Foreign Language;
Services;
User Registration;
Payment for Use of the Platform;
Refund and Cancellation by the User;
Responsibilities of the Parties;
Illustra AI Disclaimer;
Rules of Conduct and Prohibitions;
Intellectual Property;
Processing of Personal Data, Privacy and Security;
Developments in Access to the Platform;
Changes to the Terms and Conditions of Use;
Definition of Applicable Law and Forum of Election;
Contact Channel;
Site Protection.
TERMS OF SERVICE
This platform, named Illustra AI, is owned and maintained by ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA, a legal entity under private law registered with CNPJ/ME under No. 58.821.556/0001-29, headquartered at R Monsenhor Bruno, nº 1153, Sala 1423, Aldeota, Fortaleza – CE, CEP 60115-191, Brazil. We warn that the entire text must be read carefully, and if you do not agree with the content of our terms and/or privacy policy, do not continue browsing or using our services.
1. DATE OF AVAILABILITY OF THE TEXT
1.1. The current version of this document was made available on: 02/18/2025.
2. EXPLANATION OF TECHNICAL TERMS OR IN A FOREIGN LANGUAGE
2.1. Below are the meanings of the technical nomenclatures and terms in the English language:
AI: Abbreviation for "Artificial Intelligence." This refers to the ability of computer systems to perform autonomous tasks imitating human intelligence in various applications.
Login: The process that allows access to a computer system, controlled through the identification and authentication of the User by the credentials provided by the same User.
Online: Commonly used to designate that a particular internet user or another computer network is connected to the network.
Virus: Malicious software that infects systems and computers, aiming to cause damage, makes copies of itself, and tries to spread to other computers through various means.
2.2. The types of Platform Users are:
2.2.1. Simple User: Individuals who register directly on the platform for personal or professional use. These individuals may become Paying Users in the future if they wish to use paid features.
2.2.2. Business User: Individuals who are part of a company that has contracted Illustra AI, with the aim of using its features for professional use.
3. SERVICES
3.1. What we are: Illustra AI consists of, but is not limited to, a platform that optimizes routine content creation through AI assistants. All services and products available can be consulted, before subscribing, at illustrai.com/pricing.
3.1.1. We emphasize that we are not a marketing, advertising, or content creation agency. We use the most advanced AI models on the market to generate content and comply with rigorous enterprise security standards.
3.2. By using Illustra AI, the User must understand and accept that all of their actions and choices are free and do not have any type of influence or interference by Illustra AI.
3.3. It is clarified that this service does not create any employment, corporate, or associative relationship, with each party remaining solely responsible for their respective expenses and charges, whether of a labor, social security, tax, insurance, civil, criminal, or any other nature or species.
4. USER REGISTRATION
4.1. To register and use Illustra AI services, certain personal data will be required. This information and its purposes are described in the Privacy Policy.
4.2. Each User determines their login and password, and it is their exclusive responsibility to maintain the confidentiality of this information. Illustra AI is not responsible for actions or damages caused by unauthorized access to the User's account by third parties.
4.3. Only one (1) account per email address is allowed.
4.4. Users are responsible for providing true, accurate, and up-to-date information.
4.5. Illustra AI may terminate the contract with a User, suspend its services, refuse, or cancel the User's access account without prior notice whenever it suspects that the information provided is false, incomplete, outdated, or inaccurate, or in cases of non-payment, or in the cases provided by applicable laws and regulations, in these Terms of Service, in the Privacy Policy, or in any other Policy.
5. PAYMENT FOR USE OF THE PLATFORM
5.1. Illustra AI has free features and paid plans. To find out about them, simply visit illustrai.com/pricing.
5.1.1. Each plan includes a monthly quota of fast messages, advanced messages, and credits, as described on the platform and on the website illustrai.com/pricing.
5.1.2. The credits included in the plans are valid for one (1) month and are renewed monthly according to each plan's cycle.
5.1.3. Users may purchase additional credits separately, which will be valid for twelve (12) months from the date of purchase.
5.1.4. The balance of available credits, as well as the renewal date of the monthly credits, will be shown on the platform.
5.2. For purchases made via credit card, the renewal will be automatic with the same price and same number of installments as the initial contract.
6. REFUND AND CANCELLATION BY THE USER
6.1. Right of regret: Illustra AI respects all the rights of its Users, in particular the right of regret for purchases made online within 07 (seven) days, counted from the date of contracting, as provided in the Brazilian Consumer Protection Code. After the expression of regret, any amounts paid by the User will be refunded in full.
6.1.1. If additional credits have been purchased separately and regret is expressed within 07 (seven) days, Illustra AI will only refund the portion of the credits that have not been used by the time of regret. If none of those credits were used, the refund will be full.
6.1.2. Credits purchased through specific promotional offers will not be refunded under any circumstances, due to the special conditions of their offer.
6.1.3. Each person (individual ID or email) is entitled to make 1 (one) refund during the 07 (seven) day guarantee period. If the person makes a new purchase after having exercised the right of regret and decides to cancel again, the refund will not be allowed.
6.2. If the cancellation is requested after 7 days, an early termination fee of 50% of the remaining contract balance will be applied. For example, if you cancel an annual plan in the ninth month, you will be charged 50% of the value corresponding to the remaining three months. When the user requests a refund/cancellation, their access will be immediately terminated.
6.3. To cancel the platform services, the User must send a cancellation request to the email support@illustraia.com.
6.4. The rules for cancellation vary depending on the contracted service and can be found in item 6 of these Terms of Service.
7. RESPONSIBILITIES OF THE PARTIES
7.1. Illustra AI's Responsibilities:
7.1.1. Perform the services as described in these Terms of Service;
7.1.2. Inform Users of any changes to services, through simple notices on the platform.
7.2. Users' Responsibilities:
7.2.1. Use the platform according to the usage criteria defined by Illustra AI, without altering its programming, breaking passwords, or performing procedures that may cause harm to Illustra AI or other Users;
7.2.2. Assume responsibility, for all purposes including legal ones, for the content of the information entered and for the commitments made on the platform;
7.2.3. Fully respect these Terms of Service, the Privacy Policy, current legislation, and contracts in effect between the parties.
7.3. Furthermore, Business Users are fully responsible for obtaining the specific and informed consent of Simple Users for using their photos and voice (audiovisual content) to create digital characters (avatars) on the platform.
8. ILLUSTRA AI DISCLAIMER
8.1. Illustra AI is not responsible for:
8.1.1. Any unavailability of the platform for which it was not the cause.
8.1.2. User conduct and the non-compliance of their obligations.
8.1.3. The insertion of false information by Users.
8.1.4. Damages that the User may experience due to exclusive actions of third parties, as well as network connection failures and malicious interactions such as viruses.
8.1.5. Damages that the User may suffer as a result of misuse of the platform in violation of these Terms of Service, the Privacy Policy, the law, or court orders.
8.1.6. Acts of God or force majeure.
8.1.7. Illicit conduct by Users during the use of the platform (e.g., fraud).
8.1.8. The use of photos and voice of Simple Users to create digital characters (avatars) without their proper consent, as it is the sole responsibility of Business Users to collect the corresponding specific and informed consent for that purpose.
9. RULES OF CONDUCT AND PROHIBITIONS
9.1. Users may not:
9.1.1. Violate the rights of Illustra AI, of the platform operators, of other Users, of third parties, or act in any way or form that may contribute to such violation;
9.1.2. Carry out acts that limit or prevent use of the platform, or illegally access Illustra AI;
9.1.3. Use the tool for illicit actions and distribute messages unrelated to the platform or its purposes, including messages with inappropriate content;
9.1.4. Enter data that is false, outdated, or incomplete;
9.1.5. Hold Illustra AI liable for the conduct of Users who are registered on the platform or third parties.
9.2. Illustra AI may, at its sole discretion, block, restrict, disable, or prevent any User from accessing the platform whenever inappropriate conduct is detected, without prior notice or the right to any type of compensation.
10. INTELLECTUAL PROPERTY
10.1. Ownership and rights relating to the platform belong exclusively to ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA. Access to the platform and its regular use by the User does not grant any right or prerogative over intellectual property or other content contained therein.
10.2. All content on the platform, including name, brand, domain, programs, databases, files, texts, drawings, photos, layouts, headers, and other elements, was created, developed, or assigned to ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA and is therefore the exclusive property of ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA or licensed to it, being protected by Brazilian laws and international treaties that deal with intellectual property rights.
10.3. The following activities are prohibited: exploitation, transfer, imitation, copying, plagiarism, reverse engineering, use of automations or bots that simulate human behavior to operate the platform, attempted invasion (hacking), storage, alteration, modification of characteristics, expansion, sale, rental, donation, alienation, transfer, reproduction, in whole or in part, of any content of the ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA platform.
10.4. ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA reserves the right to assign, fully and definitively, all materials produced on the Platform by Users to them. However, it should be noted that such assignment refers exclusively to the final product generated from use of the Platform and does not cover the assets, layouts, or other individual elements used in its creation, as stated in item 10.1.
10.5. ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA is not responsible for how the User uses the final product after its assignment. Any consequence, damage, or liability arising from the use of the final product is the sole responsibility of the User.
10.6. ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA waives any property rights over the creation generated by the User, including digital characters (avatars) made using their photos and voice, except for the rights over the platform and its content as established in items 10.1. and 10.2., as well as in the general terms of these Terms of Service.
10.6.1. ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA will not pay any amount to Users for the use of their photos and voice for the creation of digital characters (avatars), and ANTONIO GUILHERME PRADO DE OLIVEIRA COSTA CONSULTORIA EM MARKETING LTDA will not use such photos or voice for any purpose other than those described.
10.7. Anyone who violates the prohibitions contained in intellectual property legislation and in these Terms of Service will be held civilly and criminally liable for the offenses committed, in addition to being subject to penalties on the platform.
11. PROCESSING OF PERSONAL DATA, PRIVACY AND SECURITY
11.1. Illustra AI has a specific policy to regulate the collection, storage, and processing of personal data, as well as its security: the Privacy Policy. The Privacy Policy is inseparably linked to these Terms, highlighting that the platform usage data will be stored under the terms of applicable legislation.
12. DEVELOPMENTS IN ACCESS TO THE PLATFORM
12.1. Despite Illustra AI's best efforts to maintain a stable online connection, synchronization, and secure access for Users, technical difficulties, internet applications, or transmission problems may lead to inaccurate or incomplete copies of the information contained on the platform. Furthermore, computer viruses or other harmful programs may be inadvertently downloaded from the platform.
12.1.1. Illustra AI recommends installing suitable antivirus or protective software.
12.2. Illustra AI reserves the right, unilaterally, to modify the platform, as well as its configuration, presentation, design, content, functionalities, tools, or any other element, including its cancellation.
12.3. Our platform may contain links to third-party websites/platforms. By following a link, the User must check the privacy policies of these sites/platforms, as we do not accept any responsibility or liability for these policies. Please review these policies before sharing any personal data with such sites.
13. CHANGES TO THE TERMS AND CONDITIONS OF USE
13.1. Illustra AI may unilaterally add to and/or modify any clause contained in these Terms of Service. The updated version will be valid for use of the platform as soon as it is published. Continued access or use of the platform after publication will confirm the Users' acceptance of the new Terms of Service.
13.2. If the change made requires the User's consent, the option will be presented to freely, unequivocally, and knowingly accept the new text or refuse it.
13.3. If the User does not agree with the change, they may refrain from providing consent for specific acts or may completely terminate their relationship with Illustra AI. However, such termination does not exempt the User from fulfilling all obligations assumed under previous versions of the Terms of Service.
14. APPLICABLE LAW AND FORUM OF ELECTION
14.1. The platform is controlled and administered in the city of Fortaleza, State of Ceará, Brazil, and can be accessed by any device connected to the Internet, regardless of its geographical location.
14.1.1. Individuals who access or use Illustra AI from other countries do so at their own risk and are responsible for complying with regional/national laws.
14.2. The User agrees that the legislation applicable for the purposes of these Terms and Conditions of Use and the Privacy Policy shall be that in force in the Federative Republic of Brazil.
14.3. Illustra AI and the User agree that the Courts of the City of Fortaleza, State of Ceará, Brazil, will be solely competent to resolve any issue or controversy arising out of or resulting from the use of the platform, expressly waiving any other venue, however privileged it may be or come to be.
15. CONTACT
15.1. Illustra AI provides the following channels for receiving all communications that Users wish to make: the website illustrai.com and the email support@illustraia.com.
16. SITE PROTECTION
16.1. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.